Veera Privacy Policy
Scope
- We ask that you read this privacy policy (“Privacy Policy”) carefully as it contains important information about who we are, how and why we collect, use, store, and transfer your information, your rights with respect to your personal information, and how to contact us. This Privacy Policy should be read alongside, and in addition to the Veera Terms of Use (“Terms”), and any other terms and conditions that you agree to with respect to Veera’s Services (as defined in the Terms).
- Where we have used but not explained the meaning of a capitalized term in this Privacy Policy, the capitalized term has the meaning as mentioned under the Terms. Whenever we refer to ‘information’ or ‘data’ under this Privacy Policy, we refer to your information (described in ‘Information we collect’). Whenever we refer to the ‘law’ under this Privacy Policy, we are referring to those laws as amended from time to time.
- By accessing our Services, using any medium: mobile application, mobile site, website, web application, or otherwise, you consent to us using your information in the way described in the Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use or access our Services.
- This Privacy Policy is divided into these sections:
- Who we are
- How to contact us – Grievance Officer
- Enhanced privacy features
- Information we collect, and how we use the information
- Disclosure of your information
- Period for which we retain your information
- Your rights
- Third-party services accessed through Veera browser
- Security practices
- Changes to the privacy policy
Who we are
In this Privacy Policy, us, our, we, or Veera mean Oasis Software Pte. Ltd., a company incorporated under the laws of Singapore, having its registered office at 72 Circular Road, #02-01, Singapore 049426. We offer you a web-browser. In doing so, we collect, process, and store certain personal information about you. When we do so, we are regulated by the Applicable Laws (as defined in the Terms).
How to contact us – Grievance Officer
If you have any questions, concerns or suggestions about collection, storage or use of your information, you can reach out to our Grievance Officer.
Enhanced Privacy Feature
To enable you to enjoy enhanced privacy protections on your browser, by default Veera Kavach feature is enabled on the Veera Application. Veera Kavach offers protections which may include ad blocks, cookies, trackers, and fingerprinting from third parties (while you use Veera’s browsing services). However, it should be noted that some of the features and services of the Veera browser may not operate properly if Veera Kavach settings are disabled.
Information we collect and how we use the information
When you access the Veera browser
- We collect limited information from you that is necessary to improve your experience of using our Services. The information may be collected at various instances and through various interactions on the Veera Application or when interacting with customer support. Pursuant to the services to be provided from time to time, we may request additional information. You may choose to provide such information if you wish to use our services. We may require more information as we expand the scope of our services, for which we will request your explicit consent.
- We may collect certain information from your use of, or interaction with the Veera Application, Services, or Content. These are types of information we collect and the purpose that we use the information for:
| Information | Purpose |
|---|---|
| Your UP Address | For Our Services |
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When you create a User Profile
If you choose to create a User Profile on the Veera browser, we will ask you to share your name, phone number, gender, date of birth, email id and your preferences with us. We will use this information to customize our Services to your preferences and your date of birth to ensure you are eligible to use our Services. We will also verify your phone number and email using industry standard verification methods.
When you view ads
We may display ads to you. This means you will view ads while using the Veera Application. The categories of ads that you see and when you see them are inferred from your browsing activity, preferences and user profile. To increase the usability of Veera browser and its Services (including but not limited by improving the accessibility of advertising services), we collect data about user behaviors.
When you view News and browse other Content on Veera
Veera hosts webpages that display news sourced from other news publishers. You may select different individual categories or themes of content for news that you want to view in your newsfeed. You can do this through the user preferences feature in the user profile section on the Veera Application. We may use your chosen preferences and your general location to show you relevant content in the newsfeed (based on your interests and your user profile data).
We make a record of whether you have visited certain categories of websites based on the domains of pages you visit and mix it with other data which may include page loads, number of clicks, time spent on articles, whether you have ad blocker enabled or not, etc. to make an informed guess about whether you are interested in broad categories of interests (such as sports, gaming, news, etc.). We then add this basic profile to other data, such as your general location (country or city) in order to enable our advertising partners to target their ads to groups of users who might be interested in their products and services. We do not share your personal interests or browsing history with anyone.
When you use Veera Games
When you choose to access Veera Games, which is the HTML5 casual gaming service through the Veera browser, we will collect the user gaming behavior and phone number.
We will use this information for enhancing user experience and/or developing new services.
When you contact us
When you contact us through email, or other communication channels available on Veera Application for your queries or concerns, or to report any grievance, you may end up sharing your personal information with us. We may retain and use any information that you may share in this process, in accordance with Applicable Law, to review, investigate, and respond to the queries that you have contacted us about. In addition, we may use your email address or phone number to communicate with you about our Services.
When you provide us feedback
You may choose to provide us feedback in connection with the Services that you use. The feedback we collect, in most cases, will be anonymous, and cannot be linked back to you. However, where the content of the feedback contains any personal information, we may use the information to act on the feedback, and improve the Services, in accordance with Applicable Law.
When diagnostic reports are generated
There may be instances where the Veera Application on your device crashes or freezes. Veera browser, in this case, creates a diagnostic report that diagnoses and fixes the issue that caused the problem. This report may contain information about your device or the event that causes the problem. We cannot use this information to identify you.
Disclosure of your information
- We use a select number of trusted external service providers for certain technical data analysis, processing and/or storage offerings etc. For example, we use a variety of third-party services to help operate our services, such as hosting our blog and websites, to help us understand the use of our services, such as Matomo Analytics or Google Tag / Ad Manager. We may share your personal data with such service providers subject to obligations consistent with this Privacy Policy and any other appropriate confidentiality and security measures, and on the condition that the third parties use your private personal data only on our behalf and pursuant to our instructions.
- We may also disclose your data to any member of our group of companies (this means our subsidiaries and affiliates) insofar as reasonably necessary for the purposes, and on the legal basis set out in this policy.
- We may also disclose your information to third parties for these reasons:
- If we sell or buy any business or assets, we may have to disclose your information to the prospective seller or buyer, Also, if we transfer ownership of our Services to a third party, we may also transfer your information to the third party. But we will only share the information that is needed for the transfer to take effect; and
- if we must disclose or share your personal information to: (a) comply with Applicable Law, or our legal obligations, (b) enforce our agreements, and (c) protect our rights, property, or safety, or those of our users or others.
Your Rights
You will have these rights with respect to your personal data that we collect and store, and you can exercise these rights by writing to our Grievance Officer.
- Confirmation: You can ask us to confirm if we are processing your personal data.
- Review: You can ask us for a copy of your personal data held by us.
- Rectification: You can inform us about changes to your personal data, and ask that we correct any erroneous or incorrect personal data that we hold. We are not responsible for the authenticity of the data you provide us. Please ensure you notify us without undue delay of any changes to the personal data that you have provided to us by contacting our Grievance Officer.
- Restrictions on Processing: You can ask us to block or restrict the processing of your personal data, or object about specific ways in which we use your personal data. by writing to the Grievance Redressal Officer.
- Withdrawal of Consent: You have the option to withdraw consent given to us for collection and processing of your personal data by writing to the Grievance Office at [email protected]. In such cases, we reserve the right to stop providing Services for which your personal data was sought. Your withdrawal will become effective when you receive an acknowledgment from us. You understand that despite your request to withdraw consent, we may still need to retain some archival data about you to comply with Applicable Laws.
- Deletion of Data: You have the option to erase or delete all your personal data in the user profile through the following means:
- Website: The user can place a request through a simple form which takes the user details for deletion requests. We will validate the user through an OTP to their phone number.
- Application: In the Menu Settings screen, the user can place requests for “data deletion”. The user can submit their deletion request by entering the same details and OTP to validate their phone number.
- Once the user submits the details, the Veera customer service team will undertake a second verification with the user to confirm their request for deletion.
- The data will be deleted from our active database once the user provides his second confirmation.
- Retention of Data: We do not store your information for a period longer than necessary to provide you Services. We retain the data that we collect for different periods of time depending on what it is, how we use it:
- If a user requests us for deletion of user profile, we will delete all data in relation to the user profile, including data collected when user views ads or news or accesses Veera Games.
- Some data may be retained for longer periods of time when necessary, as per Applicable Law or for our legitimate business interest such as security, fraud and abuse prevention, or financial record-keeping. We may be unable to delete data in case of a dispute or pending investigation.
- We may continue to use your data for a limited purpose – including data which is aggregated or combined with anonymized data of other users – even after you have stopped using our Services. We use this for analytics, research and other business purposes.
When you delete data, we follow a deletion process to make sure that your data is safely and completely removed from our servers or retained only in anonymised form. We try to ensure that our services protect information from accidental or malicious deletion. Because of this, there may be delays between when you delete something and when copies are deleted from our active and backup systems.
Third-party services accessed through Veera browser
This Privacy Policy is only applicable for Veera’s use of your information. Where users access third-party services or applications through Veera Application, we are not responsible for the privacy practices or policies of the third-parties. We recommend that you refer to the privacy policy of the third-parties before using their websites, applications or services.
Security Practices
We deploy adequate technical and organizational security measures to protect your personal information. Some of these may include: firewalls, encryption, and access controls. We, however, are not responsible for circumvention of any privacy settings or security measures, including through the unlawful acts of third parties.
Changes to the Privacy Policy
We reserve the right to make changes to our Privacy Policy from time to time to reflect the changes in the Services we provide, or modifications in Applicable Law. We will not reduce your rights without your explicit consent. We recommend that you re-visit and check our Privacy Policy regularly to be updated on the revised terms. Our use of your information will be governed by our latest Privacy Policy.
The Privacy Policy was last updated on 20 September 2023